Cancellation Policy

Good Time Guarantee

We are committed to providing high quality recreation programs.  Our residents are important to us and we feel they deserve quality at all times.  We are so confident that our recreation programs provide high quality enjoyment that we are backing them with a policy called the “Good Time Guarantee.”

If you are unsatisfied for any reason with the quality of instruction, your child’s ability to adapt emotionally in the class, or the appropriateness of the class skill level, you can receive a full refund of your program registration fee.

In order to qualify for our “Good Time Guarantee,” please note the following:

  • Participant must attend the first two classes of recreation program that spans 6 or more classes.
  • This policy does not apply to short-term programs, CARE, and youth athletic leagues.
  • No refunds after the 3rd class meeting.
  • A Program Refund Form must be filled out appropriately and received by the park district office prior to the 3rd class meeting.

Download Good Time Guarantee Refund Form

Program Refunds

Refund requests for a class or program must be properly submitted with the Program Refund Form.

Download Refund Request Form

Class Cancellations by Park District

If a class is cancelled by the park district, a full refund will automatically be made to the person who was enrolled in the class. If participant is a minor, the refund will be issued to the parent/guardian who signed the registration form.  No refund form needs to be completed for a class cancellation.

Short-Term Program Refunds

Applications for refunds for programs meeting less than 6 times must be submitted at least 5 business days prior to the first class in order to receive a refund minus a $10 service charge.  If the application is received less than 5 business days prior to the start of the program, and it causes enrollment to fall below the minimum and the spot cannot be filled, no refund will be given.  Refund requests will not be awarded after the class has ended.  For instances in which fees are $10 or less, the service charge will be waived.

Youth Athletic League Refunds

Refunds requested before teams are formed will be issued a full refund minus a $10 service charge.  Once teams are formed, a refund may be issued for athletic team participants (less costs and $10 service charge) if a replacement player is found or added from a waitlist.  If no replacement is found for player, no refund will be issued.

CARE Program Refunds

As the payment structure of our CARE program is complicated, please see the CARE tab of our website for more information.